The sale on Facebook or website is probably too familiar with people doing business online. However, there is a common problem that they often encounter when doing their business is that the management of messages as well as customer comments on the advertising posts, product introduction. It is the reason why online business needs to have a chat, and that’s when the live app.
Have you ever wished to have more heads and hands so that you can reply all messages from customers? Especially when creating effective advertising campaigns, the number of messages is extremely large, and it is very difficult for a person, even a few people to catch up.
This will lead to a very sad consequence, inbox guests ask, but you do not respond promptly, or omitted because there are too many messages, and so the customer can not get the desired information about the product, on how to order or price, as well. You have already “chased” the guests. As a result, your sales may remain or increase, but it will not be effective at all.
Customers less comment and inbox, you cannot sell your products. If customers give too many comments and messages, you cannot answer all, so how to solve this problem? Of course, you need to look for a live chat application!
Features Of A Live Chat Software
Automatic Inbox When Client Comments
You post a post on your page or fan page, the customer comments on your post, immediately, a message will be sent to the mailbox. You can pre-populate the message. With the first message, you should place the greetings as a sincere welcome to the customer, in this way impress and impact on the psychological purchase of the customer.
Moreover, when the customer just comment means that customers are online and are in demand for products. If immediately connecting to the customer, the single latching capacity will be very high. Try to put yourself in the position of the customer, if you just comment on a product article, sometimes just a whisper, but immediately they inbox, then greet you as well as be enthusiastic to ask you, you will feel satisfied and even want to buy their products.
In your message box (personal page or sales fan page) there are many messages available to many different customers. You can immediately take advantage of customers who have been inbox with you to introduce promotions, or incentives if you return to purchase.
You can also take advantage of this feature to improve customer service. After the purchase, send the message asking about the product quality as well as feel about the product of the shop so that customers will feel interested, better care, and easy to return to buy. On the other hand, this is also a way to gain feedback from the customer naturally and effectively.
Professional Online Support Software On Website
When you have a good article on a fan page or website (maybe because of good content, good pictures or ads), there will be a certain number of customers click on your fan page, website. This also means that they want to learn more about the product in the post, want to learn more about the same product or want to see how you work.
And one of the simplest ways to get your customers’ trust is to chat online on the web with them via the chat box. This tool, as a greeting for customers and help customers easier to understand the product, you are also easier to consult.
So, with just one online chat software which is simple and easy to use you have all three extremely useful features. Why don’t you try it and see how great it is!